Disruption time of 540 minutes per year was reduced to 19 minutes, the service availability was maintained at 99.99% , and the license cost was reduced by 50%.
CHALLENGES
- Unstable existing operating environment
- Inadequate in coping with disabilities
- Lack of systematic monitoring tools
BESPIN'S SOLUTION
- 24x7x365 Failure Response Process
- Monitoring system based on customer environment and demand
- Efficient architecture design
BESPIN'S SOLUTION
- 99.99% service availability guarantee stable operating environment
- Gain operational transparency
- Cut down costs
BEFORE
Hanwha Techwin operated AWS through other companies before using Bespin Global’s managed services. However, there were some unresolved problems and difficulties for a long time.
First. In the event of a failure, the systematic processing process was not established and it took a long time to process the response.
Second. The range of services was limited. Even with a lot of development factors, there was no monitoring of the PaaS service and the situation could not be grasped properly.
Third. Lack of operational personnel with expertise. There were limitations in dealing with simultaneous failures or traffic congestion, and the architecture was inefficient due to lack of understanding of AWS services.
BESPIN'S SOLUTION
Bespin Global’s premium managed service Monitoring system tailored to customer’s environment
Monitoring system based on customer environment and demand
- Provides various monitoring dashboards by service / item / application
- Monitor optimization to quickly identify failures
- Integrated monitoring center operation including security and backup management
- AWS PaaS monitoring
DB Migration
- Implementing DB Migration Using Open Source
- Monitor optimization to quickly identify failures
24x7x365 Failure Response Process
- It introduces ticketing service and alarm to the person in charge in case of trouble> Instant response
- Dedicated team ensures rapid and reliable response
Manage Backup Data
- Improve your backup operating environment with regular backup reports and volume usage reporting
- Automated backup data management with third party backup solution
AFTER BESPIN GLOBAL
Since operating as a premium managed service of BESPIN GLOBAL , the disruption time, which was 540 minutes for one year at the time of the operation of other companies, was shortened to 19 minutes, and 99.99% of service availability was not possible.
With the launch of the new service, we were able to operate our temporarily growing workloads reliably without any system downtime or issues , and we were able to reduce our AWS infrastructure costs by consolidating idle resources and introducing RI. In addition, the open source system built with specialized consulting and engineering staff saved more than half of the licensing costs .
The systematic documentation and process of operating conditions have created a transparent operating environment, and the PaaS environment as well as the IaaS can be monitoredbased on a wide range of service capabilities .
Why Hanwha Techwin Chose Bespin Global
Bespin Global's Experience
- 15+ years of IDC experience
- Korea’s first multi-cloud, Korea’s largest cloud operating experience
- Over 120 customers, fast growth
Bespin Global's Expertise
- Managed service capabilities proven in the Gartner Magic Quadrant
- Proven expertise with migration companion acquisition
- AWS 100 Certified. SA PRO Certification
- Continuous investment to nurture cloud experts
Reliability Through Transparent Operation
- Systematic process and reporting system
- Create a monitoring environment that meets your needs
- Management system that can track the issue occurrence> response> completion