Bespin Global Operates Customer’s Mission-Critical Business Environment With High-Level of Availability and Stability.
Prompt Online Support
- Customer verification and request acceptance to fix errors
- Service request
- Remote Desktop Support
- Support via phone, message, and email
- SW / HW support
- ITIL escalation process - SLA compliance
Customer-Oriented Service Delivery
- Cloud design establishment
- PoC for Cloud migration
- Support solution architect
- Windows, Linux, and Unix management
- Data center H/W management
- Dashboard control
- Security service
Detailed Monitoring Support & Prompt Response to Errors
- 24/7 Monitoring (Hybrid & Multi-Cloud)
- Hybrid service based on a scenario
- Notification service (phone, SMS, email)
- Log analysis
- ITIL Support Tool
Quick and Simple Mobility Support From Anywhere in the World
- Mobile service desk
- Mobile monitoring service
- Mobile metering
- Mobile alert services
Various Technical Support
- IaaS / PaaS / SaaS operation
- Resource Management
- Legacy system operation
- Backup and DR environment operation
- Technical support
Near 100% Availability
Service Availability for Managed Service Customers
Global Integrated Support System
