Bespin Global’s Cloud Managed Sevices
Cloud Managed Services can be divided into three categories: Standard, Business, and Enterprise,
so you can choose what’s the best service for your cloud environment and your business.
Standard Managed Service
It is a service that covers the customer’s advisor and disability by providing a guide to resolve customer requests, and includes configuration deployment, general reception, and management support.
Business Managed Service
It acts as an assistant to the customer through the administration of the customer’s request. It is a service that includes configuration distribution, general reception, management support, and operational management.
Enterprise Managed Service
It acts as a administer who operates your system on your behalf. It is a service that includes configuration deployment, general reception, management support, operational management, and professional support and operational optimization.
Compare the offerings by Cloud Managed Services
Service Coverage | Main Tasks | Standard | Business | Enterprise |
General | Support Guide for General Inquiry | O | O | O |
Technical Support by Service Desk via Email | O | O | O | |
Deployment | Basic Architecture Design | O | O | O |
Implementation and Configuration | O | O | O | |
Test and PoC | O | O | O | |
Management | Technical Support by Service Desk via Every Channel | O | O | O |
24×365 Monitoring | O | O | O | |
Reporting | X | X | O | |
Regular Inspection of Cloud Infra Feature | O | O | O | |
Formation, Incident, SR Manage Twice a Month | O | O | O | |
Operation | 24×365 Monitoring and Control | X | O | O |
Respond to Service Request (SR) | X | O | O | |
Incident Management | X | O | O | |
Identity and Access Management | X | O | O | |
Operating System Management | X | O | O | |
Standard SLA | X | O | O | |
Technical Support | Dedicated Support | X | Additional Cost | O |
Proactive Monitoring for Incident Prevention | X | Additional Cost | O | |
WEB/WAS Installation Trouble Shooting | X | Additional Cost | O | |
Instasllation Type DB Installation Trouble Shooting | X | Additional Cost | O | |
Instasllation Type DB Installation Trouble Shooting | X | Additional Cost | O | |
Response and Guide for Other Operation Inquiry | X | Additional Cost | O | |
Operation Optimization | 운Recommend Operation Cost Optimization | X | Additional Cost | O |
Resource Right Sizing | X | Additional Cost | O | |
Reserved & Spot Instance Recommend/Purchase Support | X | Additional Cost | O | |
Architecture Review and Re-design | X | Additional Cost | O | |
Performance Optimization | X | Additional Cost | O | |
Advanced Monitoring | Configure Optimal Monitoring Threshold | X | Additional Service | Additional Service |
Infra Monitoring with Specialized Solution | X | Additional Service | Additional Service | |
Application Monitoring | X | Additional Service | Additional Service | |
DB Monitoring | X | Additional Service | Additional Service | |
Log Monitoring | X | Additional Service | Additional Service | |
Support for New Technology | Kubernetes & Container | X | Additional Service | Additional Service |
Serverless | X | Additional Service | Additional Service | |
DevOps | X | Additional Service | Additional Service | |
Etc. | X | Additional Service | Additional Service | |
Training and Education | Cloud General Education | O | O | O |
CSP Basic Training (AWS, Azure, GCP, etc.) | O | O | O | |
New Technology Education | O | O | O | |
Multi-cloud Education | O | O | O | |
IT Trend Education | O | O | O |